Charlottenstraße 14, 52070 Aachen Mon to Fri, 8:00 to 18:00 info@amivio.de
AmiVio staff member supporting a senior woman at home in the Aachen city region
Household Help & Everyday Care · Aachen & Düren

Household Help & Everyday Care in Aachen

Household help and everyday care in Aachen and the city region: cleaning, shopping, accompaniment and care. The care insurance pays, we bill directly.

Request support 0241 9570 4333

Qualified and reliable · in the Aachen city region since 2024

Services

Support exactly where you need it

Qualified helpers take on the tasks that pile up in everyday life.

Household help cleaning a home in the Aachen city region

Household & cleaning

Vacuuming, mopping and general home care for a clean home.

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AmiVio staff member helping a senior woman with shopping in a supermarket in the Aachen city region

Shopping & errands

Weekly shopping, medication from the pharmacy and accompaniment to the supermarket.

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AmiVio staff member accompanying a senior on a walk in the park in the Aachen city region

Companionship & everyday help

Walks, doctor visits and conversation. Time and company in everyday life.

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Relief and organisational help for family caregivers in the Aachen city region

Relief for family caregivers

For family caregivers who need a break: reliable care by the hour.

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Household help for pregnant women via § 38 SGB V in the Aachen city region

Support during pregnancy

Help with running the household, heavy errands and accompaniment to appointments, often covered under § 38 SGB V.

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View all services

In 5 steps

Getting started is easy

From the first enquiry to billing. The initial consultation is free of charge.

Call or email

In 20 minutes we clarify what you need. Free of charge.

Budget check

With your authorisation we check your budgets with the care insurance fund.

Contract

Scope, start and a regular helper. You sign comfortably at home.

Support

You sign the service record only after the visit.

Billing

We bill the fund directly. You only pay what the fund does not cover.

Please have ready: Care level notice (Pflegegrad) · Insurance card or name of your care insurance fund · If available: lasting power of attorney or guardian ID

Ready for the first step?

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Contact

Do you have questions?

Get in touch by phone, email or form. The consultation is free of charge.

Phone0241 9570 4333 Emailinfo@amivio.de AddressCharlottenstraße 14, 52070 Aachen WhatsAppMessage us directly
Opening hoursMon to Fri, 8:00 to 18:00
Free & without obligation · approx. 1 minute

Step 1 of 8

Who needs help?

What kind of support is needed?

How often?

Is there a care level (Pflegegrad)?

Which care level?

When?

In which town?

Your contact details

What you may be entitled to

These are insurance budgets, not prices. The long-term care insurance pays, we bill directly. For the health insurance we help with the application.

€131
Relief amount / monthFrom care level 1. The long-term care insurance pays, we bill directly.
40%
Conversion entitlementUp to 40% of the unused care benefit in kind, from care level 2.
€3,539
Respite care / yearWhen family caregivers need a break, from care level 2, also by the hour.
€42
Care aids / monthGloves, disinfectant, bed protection from care level 1. We arrange the supply.
Health
Household help via health insuranceIn case of illness, after a hospital stay or during pregnancy. We help with the application.
20%
Tax relief20% of labour costs deductible, up to €4,000 per year.

Unsure what applies to you? To the funding compass (in German) →

Health insurers

Care insurance billed directly, health insurance with application support

For people with statutory insurance, the health insurance may cover household help (page in German) on a doctor’s prescription. Your insurer decides case by case; we support you with the application. The insurers of our clients include, among others:

BARMER DAK-Gesundheit AOK, Die Gesundheitskasse TK, Techniker Krankenkasse DKV Deutsche Krankenversicherung Allianz

This list is for information only and does not represent any cooperation, contractual or recommendation relationship. Your health insurer checks entitlement and billing case by case.

Trust through quality

Why families trust AmiVio

Qualified staff Flexible & fast Safe & transparent Personal & reliable
250+
Satisfied clients
2+
Years of experience
40+
Qualified helpers
Languages

We speak your language

Our team speaks:

  • German
  • English
  • Russian
  • Arabic
  • Ukrainian
  • French
  • Bulgarian
  • Macedonian
  • Croatian
  • Greek
  • Polish
  • Serbian

Tell us your language and, where possible, we will find a matching helper.

FAQ

Good to know

Who needs household help and everyday care?
Seniors, people with limitations, family caregivers, pregnant women and anyone who needs support in everyday life. With a care level (Pflegegrad), the long-term care insurance (Pflegekasse) covers our services from your budgets. In case of illness, after an operation or during pregnancy, the health insurance (Krankenkasse) may approve household help; we help with the application.
What does it cost me?
With a care level, usually nothing. AmiVio is recognised under § 45a SGB XI (AnFöVO NRW). The long-term care insurance covers our services from your budgets, we bill directly, you pay nothing in advance. For this we use the relief amount (Entlastungsbetrag) of €131 per month and, if you are entitled to them, further budgets. Without a care level we are happy to help as a private service. We will gladly tell you our prices on request.
Which services does AmiVio offer?
Household and cleaning, shopping service, accompaniment to doctor and authority appointments, cooking and laundry, companionship and care and respite care when the caregiver is unavailable. Plus paperwork help: on request, with your authorisation, we check the budgets with the long-term care insurance and take care of billing. AmiVio is not a nursing service: no personal hygiene care, no administering of medication.
Does AmiVio also help during pregnancy?
Yes. In case of complaints or after childbirth, the health insurance may approve household help (§ 24h SGB V). The health insurance determines scope and duration; we help with the application.
Where does AmiVio work?
In the Aachen city region (StädteRegion Aachen) and in the districts of Düren, Heinsberg and Euskirchen (pages in German). AmiVio is based in Aachen.
Will the same person always come?
Whenever possible, yes. You get a regular helper, and appointments are agreed with you by phone. We tailor the scope to your needs and your budget.
How does support from AmiVio work and what do I need to do?
You call or write to us. In about 20 minutes we clarify, free of charge, what you need. With your authorisation we check the budgets with the care insurance fund, prepare the documents and agree the framework contract. You do not have to pay anything in advance.
How quickly can support from AmiVio start?
The start follows the initial consultation and the contract and depends on availability in your area. We do not promise a fixed start date across the board. In the initial consultation we tell you honestly when we can begin.